Offering instant and helpful support to the customers is the only way to win their trust in today’s highly competitive market. With the availability of hundreds of options in the online world, customers don’t think twice before leaving a website that is difficult to use and has no support. Live chat software is the only option businesses have to offer immediate support to the online shoppers finding it difficult to complete their buying process.
Undoubtedly, live chat support for the website is a great option to win customers’ trust and boost conversion rate, but finding the best software is really difficult. There are so many companies offering live chat widget that website owners get confused while choosing the right software. Thinking of the problem faced by businesses, we thought of helping them by making a comprehensive list of top live chat software in the industry.
Here is the list of top live chat software for the website:
REVE Chat
REVE Chat is a cloud based live chat widget that allows the online customer support agents to engage with the website visitors and offer them real-time support for hassle-free shopping. It not just allows the customer reps to offer instant assistance but also helps them offer personalized support by recording chat history that representatives can refer to when interacting with repeat visitors.
Benefits:
- Increased sales conversion
- Help in building brand loyalty
- Valuable customer feedback
- Affordable pricing of live chat software
JivoChat
JivoChat lets you convert visitors into paying customers by offering them instant support at every device they are using. This is beautiful and modern live chat support software for responsive websites and adapts to fit any size.
Benefits:
- Fast, easy and stylish
- Provides much-required information and help
- Allows connectivity from different apps
- Easy integration into daily task
Comm 100
Comm100 is reliable and secure live chat support software for the website. The software is now available with agent monitoring, co-web browsing, and real-time translation features to make customer support process more effective.
Benefits:
- Have all the basic features
- Upgrades to make software suitable for growing business
- Customizable features for brand building
Livezilla
LiveZilla is a free chat service for the startups and small businesses. By adding LiveZilla live chat to your website, you can instantly see who is visiting your site and can offer them support with proactive chat sessions. Customization feature of the widget helps you change it as per your brand’s theme.
Benefits:
- Complete control over data
- Webcam support for personalized chats
- Runs on your own web server
Pure Chat
Pure Chat helps the businesses generate more leads by offering instant support to the online customers. Add live chat to your website and track your visitors to offer them proactive support. You can also engage visitors and collect their data for cross-selling of other products offered by your company. The software has been priced affordably as it has been developed for small businesses.
Benefits:
- Message multiple leads at once
- Chat with customers on the go through mobile apps
- Simple and intuitive for new users
Zopim
Zopim is an impressive live chat support tool that allows the businesses to monitor and chat with the online visitors. The software helps you support customers in purchasing process to grow sales. Along with the customer feedback, it also lets you check the page customers are viewing to customize chat accordingly.
Benefits:
- Proactive chat with customer tracking
- Offline replies to chat from different browsers
- Compatible with iOS and Android apps
LiveChat
LiveChat is one of the oldest live chat support software available in the industry. The best feature of this software is that it can easily be integrated with other services such as CRM software, Google Analytics, Zendesk etc.
Benefits:
- Easy to install and set up
- Beautifully designed application for WordPress site
- Survey forms in chat window for feedback
Olark
Olark Live Chat gives you the easiest option to engage with your prospective customers who are browsing your website. The software allows you to close more sales and grow your business.
Benefits:
- Easy integration with different CRM
- Integration with Help Desk platform
- Powerful customer insights
After analyzing more than 20 live chat widgets offered by different companies, I made a list of these top options. These have all the features you want in the live chat software for your website. Now based on your budget, support team’s knowledge, business size and targeted audience, you can choose any software that suits your ecommerce business the most. Some of these also work on mobile sites and help you engage with the customers on the move.
List of 8 Best Live Chat Software For A Website,
Natasha Puri
Jan 16. 2017
This is a nice list, have you tried Zestim? It’s pretty cool, has advanced features and is free!
TechCrates
Jan 18. 2017
SnapEngage is another handy tool for online chat integration
Siddhant Paryani
Sep 23. 2017
I would also suggest Tagove, which has garnered a lot of attention in the marketplace.
George
Sep 28. 2017
Another suggestion is Deskun, simple to setup and customizable chat.
Nikita Sawant
Jul 13. 2018
Hey David! Thanks for such a well-researched list! How important do you think lead generation is when it comes to using a live chat software for website? I have been using Fibotalk for my website and noticed a significant boost in the online sales through my website!
Moses Brodin
Mar 06. 2019
Omg this post was really helpful I havent been able to record any singing videos cause I couldnt reinstall my logitech web software iv been trying for days! Thanks to ur video I got the software so helpful really appreciate it
Thank u so…much
Moses Brodin
Jul 08. 2019
Hi!
Nice review. Thank you!
How do you put that filter to get rid of the green screen? Which software are you using to do so? I am using an iMac and I want to do that. Could you please help me with that?
Ragerds: Moses Brodin
jack buck
Oct 29. 2020
Hello, every time i used to check web site posts here in the early hours in the morning, because i enjoy to find out more and more.
Harold Burton
Jun 05. 2021
Only static when downloaded to test an ip camera (the camera works fine when in a browser, but manycam is hangs) uninstalling if a demo version is not working. running windows 7 64 bit DX11. It probably works for 32 bit?
Ashley Jones
Jun 15. 2021
Would like to say thank you so very much……I have ASUS40i/K50i series, 64 bit, windows 10 and webcam was showing upside down. Followed your instructions to the latter (installed windows 7 driver) and the problem of upside camera was fixed……….I am not young, don’t understand about computers, drivers etc, & after much reading/researching decided to follow your advice. Thank you again for helping me….rene
Joseph Donahue
Jul 03. 2021
EXCELLENT, THANK YOU ! Another tip, if you don’t see Lifeframe in all programs (because mine didn’t) just type it in and it will come up on the top in a box that doesn’t look like it’s clickable, but click it. Once it opened, I right clicked the icon and pinned it to my task bar so I don’t have to hunt it down any more.
Kelly Hubbard
Sep 05. 2021
Brio’s green screen is the worst. Audio doesn’t matter really. the only selling point is 4k. if you want quality you wouldn’t even use the audio on any of these cams. the 930 or kiyo is the best of the options. 1080 is still the standard for general viewers. Very good video love the props!
Julia
Sep 09. 2021
I’d like to add that offering live chat support is the most effective way to respect your customers’ time and keep customer communications on your brand. I think that HelpCrunch does it better in comparison with other live chat software.
Ashley Jones
Sep 16. 2021
I don’t have ASUS at my ‘all programs’, what’s that about? I’m sure I have a working webcam though, it works it Skype and such, I’d only like to open the webcam software. Any help there.
Ben
Sep 27. 2021
Great chat tools here. Thanks guys
Holly Hooper
Nov 12. 2021
Thanks! on windows 8 there’s no lifeframe, but there is that camera picture on the v, so if anyone is on windows 8, it actually takes you to “”camera”” which still does the recording, just seems to be a more basic GUI. Thanks a lot for the help!
Paul Brown
Dec 21. 2022
hey not to sure if you can help me i have a Asus N53SV i just had to do a fresh install of windows 7 and my webcam finally worked well it was good quality on skype i then shut down for some windows updates and its back to being terrible again if i were to view it in lifeframe like you just did it would be choppy and terrible quality any suggestions? there were like 200 windows updates so im not even to sure what would of done it lol.