Whether you’re reading this during or after the COVID-19 pandemic, it’s plain to see that working from home is more common than ever. Most people have computers and Internet access at home, which makes it almost as easy to work from home as it would be to work from the office. For this reason, it’s also more important than ever for businesses to invest in IT services that work not only in the office but remotely as well. Below are some of the reasons why it is so important to work with an IT service or have IT employees who are well-versed in helping remotely with computer issues.
Help Desk
Whether an IT employee works from a help desk, remote management or not, it is important that other employees can submit tickets to the IT help desk from home. Help desk employees are used to handling all sorts of problems. Using a help desk can help both IT employees and other department employees organize the priority of certain problems. When inputting tickets, the average employee can usually click certain buttons to let the IT employee know how urgent the problem is and how quickly they need the problem fixed.
Internet Connection
When working from home, having a stable Internet connection is key to be able to work productively. With so many people working online, it’s likely that customers are calling their internet providers to fix any connection problems they might have. However, this can lead to Internet providers getting backed up and leaving customers on hold for who knows how long.
For this reason, working with an IT help desk technician can help your employees to call a service that won’t be as busy as an Internet provider. While the IT technician may not be able to fix problems involving cable or hardware like an Internet company might be able to, they can provide remote troubleshooting assistance and provide directions, such as how to reset a router.
Video Conferences
Video conferencing and one-on-one communication between employees is very important when employees cannot meet in person for whatever reason. However, no matter what video-conferencing service your business decides to use, problems can come up. That’s why it is so important for a remote IT employee to know how to fix any issues that might come up. Whether the video freezes, the audio doesn’t sync up, or something else happens, it’s best to have a remote IT technician on standby, just in case.
Collaboration Programs
When groups of people are all working from home, or even when just some of the people are working remotely, employees can run into problems with a variety of collaboration apps and programs. This can happen for a variety of reasons, but one of the main causes comes when some people are not as well-versed in technology as others. This is where IT professionals come in.
IT professionals can help to walk employees through how to use some of these apps or programs. For more reasons than are named here, the better a person knows how to use a program or app, the more smoothly employees can work together. Of course, IT professionals can also help employees if the app or program runs slowly or has other problems that cannot be fixed by the employee alone.
All in all, IT technicians are essential whether the majority of the other employees are working from the office or from home. It is usually easier to contact and get a response from IT technicians than it might be to get help from the average Internet provider. If your business does not already have a designated IT technician with a help desk software, now is the perfect time to hire a IT technical support employee and implement a new help desk software to manage the technical hardware and software issues!