Nuance is a global presence in imaging and speech solutions, offering services, know-how and applications for better communication, dissemination of information and sharing of content. So no matter what you’re doing – checking your account status, talking about your patient details, finding your way by keying in route directions, asking for directory help to find a long-lost friend or ensuring that documents are stored for posterity- there is some nuance of Nuance in it.
Nuance
Some of the biggest companies in the world are associated with Nuance for its products- Xerox, HP, Sony, Verizon, Bank of America, Corel, Microsoft, IBM, Accenture, United Airline, Cisco etc. Suffice it to say, Nuance’s technology has reached almost every sphere of human and machine activity. Whether you’re an individual or run an enterprise, you will find a host of benefits when you associate with products from this company.
Keeping in line with Nuance’s commitment to customer care and superlative service, is Nina. Think about it, how do you dial customer care? That’s right- from your cell phone. What if that entire experience of going through menu options and getting in touch with a representative after a long wait, could be made less taxing and more meaningful?
Nina
This is where Nina, or Nuance Interactive Natural Assistant, comes in. Now your own smart phone becomes a means of communication and problem solving without you ever having to leave the comfort of your home or office. The benefits don’t end there. For the business that employs Nina, there is great savings because the need for customer service personnel, their space, work stations and equipment is made redundant.
Taking self-service to a whole new level, Nina harnesses your Android devices or iPhones for real time answers that you can procure for yourself. So whether it is a simple query, a utility required or bill details, you are saved of the hassle of needing people to handle what you can easily do for yourself. Nina is an intuitive system that uses the voice print, like a finger print, to check your authenticity. Once this is done, she senses your need by just the initial words you use and gets you to where you need to go.
Nina is not just taking you where you need to go but is smart about that too, reading between the lines to get you best possible options. You can tap, text or talk and Nina will interact to the extent that you want her to. Yes, there is elasticity in the terms you use for your interaction where you can use all three modes if you like.
Nuance Nina
If it’s a request, Nuance Nina will guide you there and leave you to sort out things or you could engage her in conversations where she will offer conversation and advice. Yes, there’s more than one technology at work here to give you a personal experience like nothing else. In fact in terms of look and feel of the process, you will be amazed at the realistic nature of Nina. She is a valuable addition in the world of cool apps that run on mobile devices these days.
This is a guest post by Lance Goodman of www.thecornersuite.com, a site that offers savings and current information on dish network internet.